Responsibility on Accommodation
Article 1
The responsibility of this hotel concerning accommodation shall start from the time the guest registers at the front desk or when he/she enters his/her room. Whichever comes first, until he/she leaves his/her room to depart.

  1. When the guest can no longer be accommodated due to reasons for which this hotel is responsible, the hotel shall arrange to secure accommodation of the same or similar standard for the guest at facilities elsewhere, excepting cases of natural calamities. In such a case, there shall be no charge to the accommodation at this hotel.

Rejection of Accommodation Requests
Article 2
This hotel may refuse to provide accommodation in the following circumstances:

  1. When the accommodation request does not come under these provisions.
  2. When this hotel is booked full and no room is available.
  3. When a person seeking accommodation is deemed liable to conduct himself in a manner contrary to that provided in the laws or the maintenance of public peace and good morals, through his/her stay in this hotel.
  4. When a person seeking accommodation can be clearly detected as being affected with an infectious disease.
  5. When requested to bear a special burden, with regards to the accommodation.
  6. When this hotel is incapable of providing the accommodation due to natural calamities, damage to its facilities and other unavoidable causes.
  7. When a person seeking accommodation can be clearly detected as a drunken person, who would bother other guests.

Clarification of Name etc.
Article 3
When this hotel has accepted a request for accommodation in advance of the day of occupancy (hereinafter called request for accommodation reservation) it may request the person making the reservation to clarify the following particulars, within a designated period.

  1. Name, gender, nationality and occupation of the person occupying the accommodation.
  2. Other particulars deemed by this hotel.

Check-Out Time (Check-In Time 3:00p.m.)
Article 4
The hour for vacating the room by the guest (check out time) shall be 10:00 a.m.
2. The previous paragraph notwithstanding this hotel may accede to the use of the room beyond the check out time. In such a case, there is an additional charge as listed here under.

ADDITIONAL CHARGE

  1. (1) Until 1:00 p.m. 30% of room charge
  2. (2) Until 3:00 p.m. 50% of room charge
  3. (3) After 3:00 p.m. A full room charge
  4. (Notice) The hotel may not accept the prolonged stay in accordance with the condition of reservation.

Payment of Bills
Article 5
Guests shall pay for the accommodation from the commencement of occupancy, even when they voluntarily choose not to use the facility.

Observance of Rules
Article 6
Guests shall observe the rules established by this hotel and posted within this hotel.

Article 7
In addition to that provided for elsewhere, this hotel shall be enabled to cancel the reservation for accommodation in the following circumstances:

    • (1) When it comes under clauses from 3 to 7 of article 2.
    • (2) When the clarification of particulars in clause 1 of article 3 has been requested and not complied with, within the designated period.
    • (3) When payment of the reservation deposit, stipulated in article 9 paragraphs 1, has been requested and not complied with, within the designated period.
  2. When this hotel has cancelled the reservation for accommodation in accordance with the previous paragraph, it shall refund any deposit received for the reservation.

Registration
Article 8
Guests shall register the following particulars with this hotel upon arrival.

    • (1) Particulars stated in clause 1 of article 3.
    • (2) In the case of a foreigner, his/her passport number, port of entry and date of entry into Japan.
    • (3) Day and hour of departure.
    • (4) Other particulars deemed necessary by this hotel.

Reservation Deposit
Article 9
When this hotel has accepted a request for reservation of accommodation, it may request the payment of a deposit, limited to charge of accommodation for the period of stay (when the period of stay is over 3 days, it shall be for 3 days) within a designated period.

Application of provisions
Article 10
Accommodation contracts and related contract to be entered into by this hotel shall be in accordance with these provisions and particulars not provided for these provisions, shall be made in accordance with the laws and customary practices.
Notwithstanding the previous paragraph, this hotel may enter into special agreements to the extent that they will not run counter to the spirit of these provisions, the laws and customary practices.

Rejection of continued occupancy
Article 11
This hotel may reject the continued occupancy of the room, even for the period accepted, in the following circumstances:

2. When it comes under clauses from 3 to 7 of article 2.

Cancellation of reservation
Article 12
When the person making the reservation cancels the whole or a part of the reservation made, this hotel shall receive payment for the cancellation as stipulated in the cancellation charge, shown hereunder. However, this provision shall not apply to parties (referring to groups with 15 paying members or more hereafter) up to 10% of its number, as of 10 days prior to occupancy, (when this hotel has accepted the reservation later than this date, then the date of acceptance shall apply) with fractions counted as whole when such cancellation was made for a portion of the group.

Rules on cancellation cost

  1. General visitor
    • ・When the reservation is cancelled a day before the lodging day, 20% of hotel charges (per one hotel guest) are paid on the first lodging day.
    • ・When the reservation is cancelled on lodging daily allowance day, 80% of hotel charges (per one hotel guest) are paid on the first lodging day.
  2. Group visitor
    • ・When the reservation is cancelled from two to nine days before the lodging day, 10% of hotel charges (per one hotel guest) are paid on the first lodging day
    • ・When the reservation is cancelled a day before the lodging day, 20% of hotel charges (per one hotel guest) are paid on the first lodging day.
    • ・When the reservation is cancelled on lodging daily allowance day, 80% of hotel charges (per one hotel guest) are paid on the first lodging day.

This hotel may consider the reservation for accommodation as having been cancelled by the person making the reservation, when the guest does not appear by 9:00 p.m. of the day of occupancy and when she/he has not contacted with this hotel beforehand. (When the hour of arrival is more or less stated, then it shall be 1 hour after that hour)

Shin-Okubo International Hotel